Refund Policy

1. The Company may make an exception in some cases where it is necessary to return credit card payments, but only if the Client justifies the reason for doing so. A refund is possible if the account was deposited but no trades were made, and it is made only on the credit card/bank account used for depositing.

2. To begin the return process, the Client must send an email to with a cancellation request. A cancellation request must include, but is not limited to, the following information:

  • The Client’s full name;
  • Residential address;
  • Contact e-mail and phone number(-s);
  • Account number(-s);
  • Initial payment amount, date of payment, used payment method (i.e. credit/debit cards);
  • Payment identification number (if any);
  • The reasons for the cancellation, subject to the conditions stated below.

3. All information in a cancellation request submitted to the Company must be the same as it was in the initial payment.

4. All received cancellation requests will be handled by the Company under the following terms and conditions:

  • All cancellation requests must be for genuine and acceptable reasons, and those reasons must be described in detail by the Client in the cancellation request;
  • All cancellation requests must be submitted within 7 days of the initial payment; the Company will notify the Client if the cancellation request cannot be processed.
  • For claims relating to non-trading operations, all cancellation requests must be processed within 10 business days, unless otherwise specified in the Client Agreement; the Company must notify the Client if additional time is required.
  • All cancellation requests will be considered only if the requested amount does not exceed the initial payment amount as well as the trading account’s free margin.
  • Any charges deducted by the payment institution, as well as any loss or expense suffered or incurred by the Company as a result of adverse exchange rate fluctuation, will be deducted from the return amount.